FREE 13+ Sample Service Level Agreement Templates in PDF | MS Word | Google Docs | Pages

Admittedly, people rely on service providers for specific resources. As an illustration, individuals depend on companies providing necessities such as water connection, electricity, and Internet services. On other occasions, some businesses also offer maintenance services to meet the needs of every citizen. A formal agreement should be generated for the financial transaction between service providers and clients. So, learn more about service level agreements with this article.

13+ Sample Service Level Agreement Templates

1. Service Level Agreement Template

2. Simple Service Level Agreement Template

3. HR Service Level Agreement Template

4. Service Level Agreement Contract Template

5. Sample Restaurant Service Level Agreement Template

6. Service Level Agreement Example

7. Sample Service Level Agreement

8. Computer Service Level Agreement

9. HR Service Level Agreement

10. Basic Service Level Agreement

This type of SLAs is signed to ensure whether the company or service provider is providing the customer with all basic services related to their offered product like service under warranty coverage, software and hardware support, and others.

11. Customer Service Level Agreement

12. Printable Service Level Agreement

13. Master Service Level Agreement

14. Service Level Agreement Template

What Is a Service Level Agreement?

Various entities make use of service level agreements to enumerate provisions set for the work arrangement. By definition, a service level agreement concentrates on the established services checklist to assist or support clients. The material can be for building maintenance, lease agreements, and project plans. Moreover, another variation of the document can be service provider agreement templates, a tool focused on the duties of the company.

As businesses turn to digital marketing for more audiences, the dilemma of miscommunication and loss of opportunities can happen. But according to Forbes, losing revenue from marketing and sales misalignment can be amended by developing strategies to build up the business funnel. Aside from knowing audiences and setting effective operational procedures, the article also highlights service level agreement as a process to set particular expectations for parties. Evidently, businesses have to align goals with resources to be efficient in the industry.

How To Organize a Service Level Agreement

The purpose of service level agreements centers on reassuring clients that a help desk is available for emergencies. Although the document varies from one company to another, the usefulness of the contract remains the same. So, what are the steps in making the basic agreement?

1. Start With the Offered Services

When making the service level agreement form, you have to begin with the firm’s list of services. If there are specifications on the side of the client, it should be in the document. Additionally, the agreement needs a help desk section.

2. List Down Policies, Restrictions, and Limitations

Next, the agreement contract should have the policies suited for the work arrangement. Besides the limitations set by clients and the company, the service agreement must also recognize privacy matters. Importantly, this section matters for both parties to avoid disputes.

3. Discuss the Work Schedules

After provisions, you need to create the activity calendar. By plotting the work schedule, the service provider can allocate enough time to complete tasks. It also lessens the possibility of schedule conflicts between the two entities. Moreover, work schedules also ensure a safe method of tracking the services.

4. Include Report Formats

And lastly, the service level agreement must contain a weekly or monthly report format. In most cases, the service providers have to update clients about the status of the work. Therefore, a safety report is necessary for this arrangement.

FAQs

A service level agreement ensures the protection of the service provider and customer. It also implies a strong commitment to serving clients when situations arise. The document contains the responsibilities and roles of both parties. With this tool, the management and clients will have fewer communication problems. All in all, the basic agreement settles the processes of this work plan. Thus, securing a template for different business procedures matters for companies.