FREE 10+ HR Service Level Agreement Samples in MS Word | Google Docs | Apple Pages | PDF

10+ HR Service Level Agreement Samples

As part of the human resources department, do you ever wonder how to enhance the tracking and management of your company’s response time when it comes to resolving employment difficulties, as well as how to effectively assess performance guarantees? You can do this through your Service Level Agreements, also known as SLA. Need some help how to create one? We’ve got you covered! In this article, we provide you with free and ready-made samples of HR Service Level Agreements in PDF and DOC formats that you could use for your benefit. Keep on reading to find out more!

1. HR Service Level Agreement Template

2. HR and Payroll Service Level Agreement

3. HR Service Level Accelerators Agreement

4. HR Solutions Service Level Agreement

5. HR Helpdesk Service Level Agreement

6. HR Department Service Level Agreement

7. Sample HR Service Level Agreement

8. Cooperative Partnership HR Service Level Agreement

9. Editable HR Service Level Agreement

10. Human Resources School Service Level Agreement

11. Printable HR Service Level Agreement

What Is a HR Service Level Agreement?

An HR SLA is a contract between two parties that describes the service provided, documents the standard against which the service will be measured, and specifies the HR or service provider’s and employees’ responsibilities. The goal of a SLA is to improve the quality of service you provide to your employees. The HR SLA feature gives you the tools you need to do this.

How to Make an HR Service Level Agreement

Setting attainable goals is the first step toward successful SLA performance. Depending on your industry, some SLAs may be required, while others may be optional. A HR Service Level Agreement Template can help provide you with the framework you need to ensure that you have a well-prepared and robust agreement on hand. To do so, you can choose one of our excellent templates listed above. If you want to write it yourself, follow these steps below to guide you:

1. Assess the present state of your customer service.

Begin by identifying the present services you’re receiving and the degree of service you’re getting. When you first start implementing a SLA, use your evaluation of your present service situation to drive the process of creating objectives and criteria for various services and service kinds.

2. Determine your goals.

Take into account the degree of service you’d want to receive from new ones. If the degree of service you seek is higher than what is currently available, determine what adjustments must be done to meet your needs.

3. Define the degree of service required to meet them.

This might contain things like the service’s scope, scale, and goal, as well as the time it will be done. Some businesses additionally provide an explanation of the potential repercussions of delaying or eliminating service.

4. Clearly state the agreement’s terms.

Then, under the service level agreement, spell out each party’s duties. This might contain the service provider’s responsibilities, the overall duration of the agreement, and any significant deviations to these conditions.

FAQ

Overall, a SLA helps satisfy the expectations that workers today have of their workplace technology by giving HR with the tools they need to provide quicker response rates and better case transparency to their employees, as well as the visibility they need to continuously enhance HR services. To help you get started, download our easily customizable and comprehensive templates of HR Service Level Agreements today!