FREE 10+ University Service Level Agreement Samples in MS Word | Google Docs | Apple Pages | PDF

10+ University Service Level Agreement Samples

SLAs are an important part of every outsourcing vendor agreement. An SLA provides remedies when criteria aren’t satisfied, in addition to specifying service type and quality expectations. This agreement explicitly states measurements, obligations, and expectations for university administration so that neither side may claim ignorance if there are difficulties with the service. It guarantees that both parties are on the same page when it comes to obligations. You can make a great SLA for your university with our help, we’ve got you covered! In this article, we provide you with free and ready-made templates of University Service Level Agreements in PDF and DOC formats that you could use for your benefit. Keep on reading to find out more!

 

1. University Service Level Agreement Template

2. University Technology Service Level Agreement

3. University Student Service Level Agreement

4. University College Service Level Agreement Form

5. University IT Service Level Agreement

6. University Steering Committee Service Level Agreement

7. University Event Media Service Level Agreement

8. University Student Recruitment Service Level Agreement

9. Medical Science University Service Level Agreement

10. University Facilities Service Level Agreement

 

11. University Help Desk Service Level Agreement

What Is a University Service Level Agreement?

The University Service Level Agreement details the services provided by the facilities and management units. The SLA specifies which services are covered by the Finance Office’s facilities management cost allocation and which services are optional and will be paid back to customers if they want them. It contains a tariff schedule as well as an overview of the delayed upkeep and other services. Its goal is to improve openness and accountability for facility consumers and service providers.

How to Make a University Service Level Agreement

Not only should the SLA include a description of the services to be supplied and their expected performance levels, but it should also include metrics for measuring the services, and so on. A University Service Level Agreement Template can help provide you with the framework you need to ensure that you have a well-prepared and robust agreement on hand. To do so, you can choose one of our excellent templates listed above. If you want to write it yourself, follow these steps below to guide you:

1. Select metrics that encourage the desired behavior.

Any metric’s primary purpose is to encourage acceptable conduct from both the client and the service provider. Each side of the interaction will try to optimize its activities in order to satisfy the metrics’ performance goals.

2. Ascertain that measurements represent elements under the control of the service provider.

SLA measurements should represent things under the outsourcer’s control to drive the proper behavior. Punishing the service provider for delays caused by the client’s poor performance is a common blunder. Making the SLA two-sided by assessing the client’s performance on mutually dependent actions is an effective strategy to keep the emphasis on the desired outcomes.

3. Select measures that are simple to acquire.

Compare the strength of a desired measure to the ease with which it may be collected. The SLA measurements should ideally be recorded automatically and with low effort in the background, although this may not be practicable for all necessary metrics.

4. Establish an appropriate starting point.

Only half of the fight is won by defining the correct measurements. The measurements must be set to acceptable, attainable performance levels in order to be useful. Prepare to return and alter the settings at a later date, according to the SLA’s predetermined methodology.

FAQ

In a nutshell, service agreements clarify what everyone should do. They let you to communicate your needs to the supplier and agree on how services will be delivered. To help you get started, download our easily customizable and comprehensive templates of University Service Level Agreements today!