FREE 3+ Hotel Emergency Action Plan Samples in PDF | MS Word | Apple Pages | Google Docs

Emergencies often happen whenever an incident occurs which are usually either due to natural calamities or are caused by individuals. It is hard to avoid incidents as this could happen anytime or anywhere. And when we talk about natural calamities, these could be earthquakes, flooding, avalanches, tornados and many more. Those caused by people are classified as terrorist attacks, mass shootings, armed robbery, pandemics, and etc. Unfortunate as they sound, it is important that business establishments are equipped with emergency action plans to ensure the safety of everyone. Hotels are establishments that caters to people from all walks of life and has a number of employees. Although large scale hotel emergencies does not happen as often, it is still a vulnerable environment that host a lot of people. So it is important these establishments have their very own hotel emergency action plans. Read more about this in our article below and if you need any help creating your own you may want to check out our free hotel emergency cation plan samples too.

3+ Hotel Emergency Action Plan Samples

1. Hotel Emergency Action Plan

2. Hotel Covid-19 Emergency Action Plan

3. Hotel Building Emergency Action Plan

What Is a Hotel Emergency Action Plan?

Although emergencies do not often happen, it is still an important task of any hotel to have an emergency action plan. This is to ensure the health, safety and security of the guest, the hotel’s employees and the of the hotel property. A hotel emergency action plan must be kept in writing and should be made available to all hotel employees. Simply writing these action plans isn’t enough, routine procedures should be regularly performed ensuring that all employees are aware of what to exactly do in case when an emergency happens. This emergency action plans should contain written procedures detailing the appropriate response to various types of emergencies within the hotel property. So a hotel’s management should take initiatives to analyze their vulnerability for an emergency.

How To Create a Hotel Emergency Action Plan?

Emergencies are of unpredictable nature, and the thought of not knowing when it would happen and where it would happen leaves everybody in the hotel property vulnerable. With a hotel emergency action plan, hotel staff are better equipped with the right information, and the correct emergency procedures in case an emergency would strike. As you start planning, the following items below are the key elements that should be considered when creating a hotel emergency action plan:

I. Plan For Potential Risk

One key factor that can help determine if the hotel property is vulnerable to risk is its location. This can help management further understand the gravity of the risk, which they work upon with their emergency action plan. But of course, other more obvious risks should also be considered aside from the location. Such as medical emergencies, terrorism, fires, natural calamities and other elements that can prove harmful to the health and safety of the guest and the employees.

II. Emergency Response Team

If an emergency arises, it is critical that pre-appointed members of the team identify and declare it as such, and then initiate the appropriate emergency procedures. You must previously define what constitutes an emergency, who has the authority to declare it, and through which channels it will be communicated. Also the team must initiate emergency drills and must train hotel staff on different security and safety issues.

III. Create Emergency Procedures

When an emergency strikes, it is imperative that the emergency response team are able to act swiftly and calmly as secure the guest and other staff members. So emergency procedures must be in place so that the team will know how to respond. Here are some examples of an emergency procedures that is applicable in a hotel setting:

• Reporting a fire or other emergency
• For emergency evacuation, including type of evacuation and exit route assignments
• Procedures to account for all employees and hotel guest after evacuation
• Procedures to be followed by employees performing rescue or medical duties

All emergency procedures are written down in a manual, but often times employees either fail to read thoroughly or are most likely to forget. So this is why an emergency drill are to be regularly conducted, or meetings held in order to constantly remind employees what to do in case of an emergency.

IV. Regularly Equipment and Hotel Property Check-Up

Ensure that all emergency equipment is regularly checked and maintained, such as the emergency alarm system, fire extinguishers and sprinklers, etc. Also regular hotel property maintenance could help detect existing damages that can be of risk to the hotel and its guest.

V. Communication Line

There are some serious emergencies that can instigate mass panic, and this may also cause confusion within the team members. So it is important to create a solid communication channel defining the methods of communication, as well as who is the issuing authority.

VI. Trainings

Training for emergencies may be time consuming and incurs cost, but for a hotel setting it may be quite important. You must take into account that it is not only the employees you need to consider but more importantly the hotel guests as well. Learning how to keep them calm, and securing their safety is always a top priority.

VII. Review and Update

Should a certain emergency arise, then asses what happened and how was it handled by team. Should there be any loopholes then there will be a need to update and review your emergency action plans. Unfortunate as it sounds, this is where we learn from our mistakes after the incident happens. If not, study and evaluate similar incidents that occur in other hotel properties. With that, you will be able to asses if there is a need to change or improve in your hotel emergency action plans.

FAQs

We all dislike the thought of an emergency situation in a hotel, since this is a place where people come to rest and relax. But emergencies can post a threat to people’s lives. These are unpredictable and at times unfortunately unavoidable, but lives could be much safer as long as a hotel has a well-defined hotel emergency action plan.