FREE 10+ Hotel Incident Report Samples in PDF | DOC

Whether for business travel or leisure, staying in a hotel is one of the highlights in a travel itinerary. Most travelers take into consideration they type of hotel they want to be staying. In terms of location, cost, amenities and some would even consider the reviews from previous guests. Yet not all reviews come out all positive and that some guests are bound to be unsatisfied with either the service, the amenities or even with location where the hotel is situated. Some of these negative feedback come from unwanted incidents that occur during their stay. With this hotels must practice preparing a hotel incident report to order to immediately record any incidents. To better equipped you, check out our various hotel incident report samples below.

10+ Hotel Incident Report Samples

1. Hotel Incident Report

2. Hotel Incident Report Form

3. Hotel Travel Incident Report

4. Submersion Hotel Incident Report

5. Hotel Bathing Place Incident Report

6. Hotel Injury Incident Report

7. Sample Hotel Incident Report

8. Hotel Medical Incident Report

9. Standard Hotel Incident Report

10. Tourism Hotel Incident Report

11. Editable Hotel Incident Report

What Is a Hotel Incident Report?

Incidents or accidents can happen anywhere at anytime. It may be at home, at work, school, at a coffee shop or as you are just walking the down street minding your own business. It is an unpleasant and unlucky occurrence and hotels are no exception to these. So an hotel incident report is filed to document the fact that you were either injured or you were put in a very troublesome situation that ruined your stay or vacation and travel.

How to Write a Hotel Incident Report?

To start off, incident reports must be as much as possible written or reported as soon as possible. Especially when it’s still fresh in the guest’s mind and that they can still remember everything that happened. A hotel incident report must contain all the essential information needed in order for a thorough incident investigation to be conducted. Below are some steps to consider in order to prepare an effective report:

I. Prompt Response

Should a incident occur it is important that the hotel staff or any concerning parties within the hotel’s organization attend to the guest immediately. Is the guest hurt? Or perhaps has an item gone missing within the hotel’s property? Whatever the unfortunate incident is, this needs to have a corresponding procedure for the hotel employees to respond accordingly.

II. Gather the Facts

Like most accidents or incidents, a thorough run-through of the details must be conducted in order for an investigation to take its place. Information that should be included are date, time and location of the incident; who are the people involved; detailed events leading up to the incident and if there are any incurred injuries or damages.

III. Evaluate

For the incident to have happened, what could have been the root cause of it? Was there any faulty equipment, environmental issues, or perhaps were other guest involved? These are some of the main questions you should take into consideration. So, it is important to evaluate and analyze all the details you have gathered in order to develop an effective action plan and help with investigation.

IV. Action Plan

After an investigation, management are tasked to come up and draft corrective action plans in order to prevent any similar situations from happening again. Recommendations are often suggested afterwards alongside with evaluation of property or of the personnel. An incident report should focus on improving workplace safety not just only for the guests but for the employees as well.

FAQs

Aside for investigation, a hotel incident report is an important document that helps a hotel keep their property safe, revise policies, implement new set of rules and regulations and regularly conduct employee training. This is to ensure that aside from the welfare of the management and staff, more importantly their guest are well taken cared of and would have a positive and memorable experience during their stay.