FREE 10+ Service Level Agreement Contract Samples [ Cleaning, Employment, Maintenance ]

10+ Service Level Agreement Contract Samples

Do you use a vendor to get services? You might be unsure how to describe the degree of service you expect from them, or how to lay out the parameters by which service is assessed. To have things sorted out, you’ll need an impenetrable agreement. Any vendor-client relationship must have this as a crucial component. Need some help with this? We’ve got you covered! In this article, we provide you with free and ready-made samples of Service Level Agreement Contracts in PDF and DOC formats that you can use for your benefit. Keep on reading to find out more!

1. Service Level Agreement Contract Template

2. Service Level Management Agreement Contract

3. Service Level Agreement Contract

4. Sample Service Level Agreement Contract

5. Technical Service Level Agreement Contract

6. Standard Service Level Agreement Contract

7. IT Service Level Agreement Contract

8. Basic Service Level Agreement Contract

9. Service Level Agreement Maintenance Contract

10. Service Level Agreement Warranty Contract

11. Web Hosting Service Level Agreement Contract

What Is a Service Level Agreement Contract?

It is a contract between a service provider and its clients that specifies the services that the provider will deliver and the performance requirements that the provider must satisfy. SLA contracts are necessary for service providers to manage customer expectations and to establish the severity levels and conditions in which they are not responsible for outages or performance issues. Clients too can gain from SLAs since the contract outlines the service’s performance characteristics, which can be compared to those of competing vendors, as well as the methods for resolving service concerns.

How to Make a Service Level Agreement

Several service providers create a master service agreement to spell out the main terms and conditions under which they will engage with their clients. A Service Level Agreement Template can help provide you with the framework you need to ensure that you have a well-prepared and robust agreement on hand. To do so, you can choose one of our excellent templates listed above. If you want to write it yourself, follow these steps below to guide you:

1. Determine your goals.

Examine your present service level with current contractors and think about the degree of service you’d want to see from new ones. If the degree of service you seek is higher than what is currently available, determine what adjustments must be done to meet your needs. As part of your final SLA document, be sure to specify which contractual party is providing service.

2. Examine your present levels of service.

Begin by identifying the services that are currently being provided and the level at which they are being given. When you start implementing a SLA, use your evaluation of your present service circumstances to drive the process of creating objectives and criteria for different services and service kinds. Consider conducting this assessment for each vendor for whom you may need to construct a service level agreement.

3. Clearly state the agreement’s terms.

Then, under the service level agreement, spell out each party’s duties. This might contain the service provider’s responsibilities, the overall duration of the agreement, and any significant deviations to these conditions. If there are any, the contractual party’s expectations may be included in the terms of your SLA.

4. Describe your payment expectations.

If your SLA has aspects that might affect the primary contract’s financial specifics, make sure to include that information in your document. Include any potential exclusions to your service level agreement, as well as any associated fees.

FAQ

Creating clear and quantifiable parameters is essential since it reduces the risk of disappointing the customer and provides remedies if responsibilities are not met. To help you get started, download our easily customizable and comprehensive templates of Service Level Agreement Contracts today!