FREE 9+ Sample Client Feedback Forms in MS Word | PDF

Clients are the people who engage professional services or advice of the other party, usually business partners or business dealers. In business, they are the ones who depend on the business dealer’s services such as capability in helping out improving their business operation’s productivity or any other personal needs.

As you deal with clients, we all know that giving out the best services to their needs is the best way to building a good relationship with them and as well as prolonging transactions with them, but in order for us to know if we delivered a great service to them, we need to ask them for feedback. To see samples of it, you might want to check these 8+ Client Feedback Sample Forms. These samples will be your guide on client feedback forms. You can also use these forms as they can be editable and downloaded for free.

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In order to create a functional feedback form for your clients, you need to check your layout structure and make it more organized and easier to navigate. However, here are the basic contents you need to include on your client’s feedback form:

Basic Information

These information will be very useful in organizing and documenting your client feedback files. It would be easier to go through with a particular client’s file when these infos are indicated.

• Name
• E-mail address
• Mailing address
• Contact number
• Name of the business dealer/partner
• Name of the establishment

Feedback Area

This is basically the most important part of the form as this states out the purpose of this form. When asking for a feedback, make sure the questions focus on their experiences within the transaction and nothing else. Here are a few sample questions that will actually work out with the clients:

• Are you satisfied with our services?
• Did we manage the transactions on time?
• Were we able to help you with your needs?
• Did our staff treat you well?
• Did you experience any problems with our services?
• Did you like the services we provided?

And the list goes on. All the questions should be focused on the client’s needs and concerns.

For presentation feedback, check out Presentation Feedback Forms. If this is for an orientation event, you can check out Orientation Feedback Forms.

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Client Feedback Form Example

There are different types of feedback form styles. As we may notice, like in a general sense, we seem to see similar layouts on the feedback forms; however, some contents may differ, depending on the usage of the form. The types of generic feedback questionnaire samples are multiple choice, survey type, essay, and numerical.

The multiple choice type is usually accompanied with a couple of answer choices and the clients will only encircle the letter for their feedback answers. Such choices include the following:

• Not Satisfied
• Satisfied
• Very Satisfied
• Excellent
• Superb/ Very Excellent

 

The survey type is like a set of questions being asked that usually correlates with the direct experiences of the clients.

The essay type is where the clients are given a freedom to express their feedback within a blank slate portion of the form.

And lastly, there’s the numerical ratings, in which the clients will give out their ratings, ranging from 1–10.

The client’s feedback will serve as your guideline to improvement as it will surely give insights into new ideas and other constructive criticisms that would help change or improve your services.

If you want to give a feedback on a certain workshop event, you can see this Workshop Feedback Forms for more insights. The samples within the list can also be used as it is editable and free to download.